License problems

Im having problems with my Lightburn software, it stopped working and is now telling me I need to upgrade to Lightburn 3,
So reluctantly I started the process but now its telling me my e.mail address is not on record.

You’ve posted two similar Topics in recent days and have yet to respond to either of the responses to them. Care to elaborate what’s going on?

A screenshot of what you’re facing is going to be critical to understand what you’re dealing with.

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