Lightburn Deactivated after upgrade to 0.9.17

LightBurn Software Questions
1

Hi,

Seems like my Lightburn license has been deactivated after upgrading to 0.9.17
I had purchased Lightburn through Darkly labs and the Lightburn license key is not working. i.e. I get an error message saying that “Activation limit for key has been reached”

Regards,
Joel.

2

Hi,

When can I expect a reply from Lightburn? How long does it normally take them to get back?

Need some immediate help here as I have some orders pending.

Regards,
Joel.

3

We can’t have you post your license key here, so please send an email with your license key to support@lightburnsoftware.com and we’ll take care of it.

4

Hi Oz,

I have already sent an email with my license key to the above mentioned email address about 12 hrs ago.
Do I need to send it again in case you have not received it?

Can I please know approx how long does it take to assign the license key to the email address?

Sorry for asking, if I get an approximate time, I can plan likewise.

Regards,
Joel.

5

Ahh - ok - we were asleep when that arrived. I’m looking at it now.

6

Hi Oz,

Thanks a lot. The laptop that am using is one of the two which have an activation.
But I still get the same error message - “Activation limit for key has been reached”

I would like to try and deactivate this laptop and try again. Can this be done thru the License Portal and how?

Regards,
Joel.

7

Yes, you can deactivate it through the portal. I assigned the key to your email address, but didn’t change anything else. Deactivate the computer you’re having trouble with from the portal and you’ll be able to re-enter the key.

8

Hi Oz,

Managed to get it fixed.
I didn’t know I had to click on the ‘three dots’ to get the delete button.
Took me some time to figure that out.

Thanks a lot for your prompt response. Really appreciate it!!

Regards,
Joel.

9

Whenever you type license portal in our forum it automatically links you to the instructions for that - click it from your previous post. :slight_smile:

10

Yeah I missed that out. Did notice that it automatically creates a hyperlink; but didn’t think of clicking on it…Thanks a lot once again!

11

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