Hi Bob,
It is not possible to restart a trial - it is tied to the hardware ID of your PC. Starting a new trial on any other PC will have you start with the usual 30 days automatically.
If you’re activating on a computer that previously had a trial, you can go to Help > License Management to extend your trial yourself.
Hello,
The shortcut did not work when I pasted the command as listed it in the Run window. Powershell opened and then closed after a couple of seconds.
In the event view, it shows the following:
The program LightBurn.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
And in the Information bubble with Windows Reporting:
Fault bucket 2272020689108439808, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: LightBurn.exe
P2: 0.0.0.0
P3: 675fda0a
P4: f0f1
P5: 134217728
P6:
P7:
P8:
P9:
P10:
I’ve uninstalled and reinstalled the VC Redist 64 and 86, I’ve uninstalled and reinstalled the lightburn software both the current and previous versions, and still nothing. When I got to run the program, the rectangular lightburn window pops up on my screen, but that’s it. After several seconds, it fades and says that it has stopped responding. I have 3 computers, all running Windows 11, on which this is happening, and my license is active on all of them. Please help!
That powershell command has no output in the command window - it redirects the output directly to the Windows clipboard memory - to see the results (if there are any) paste into notepad or into the forum post.
If you would prefer to see the results in the command window try this command instead:
powershell -NoExit -Command "(Get-EventLog application -After (Get-Date).AddDays(-7)|Where-Object{$_.Source -eq 'Application Error' -and $_.Message -like '*LightBurn.exe*'}|Select-Object TimeGenerated,Message -First 3|Format-List)"
It displays the 3 most recent errors involving LightBurn during the last 7 days.
Thanks Colin !!! This worked for me also, I had to restart my laptop a 2nd time though as the changes in the redistributable caused other things not to work. All’s good after that.
Hi Jerry,
Your particular problem may not be related to the VC redist, so here is another suggestion, which is to bypass all of your saved LightBurn preferences and start LightBurn in the “factory default” state:
-Make sure all instances of LightBurn are closed (force close any hung app) or restart your computer, then open the Windows Run dialog (Win+R), and enter this line below and click on ‘OK’;
%localappdata%/LightBurn/
This will open your LightBurn user preferences folder, look for a ‘prefs.ini’, file and rename that to something else, like ‘prefs.ini.save’.
Now try launching LightBurn…
If LightBurn starts;
-click on ‘Create a dummy machine’
-go to File>Preferences>Load Prefs Backup, and load a recent backup from a time everything was working.
If LightBurn still hangs;
-rename ‘prefs.ini.save’ back to ‘prefs.ini’
-Check for any Windows updates for your system and apply them.
-Use the System File Checker tool to repair missing or corrupted system files.
-If you use any antivirus programs like McAfee or Norton, try temporarily disabling them before you launch LightBurn, or whitelist the LightBurn program folder from scanning.
-Collect more data from the Windows logs: Open the Windows Run dialog (Win+R), and paste in the following command (send any found results to support@lightburnsoftware.com with a link back to this forum post):
powershell -NoExit -Command "Write-Host 'Check'-NoNewLine;1..3|%{Start-Sleep 1;Write-Host '.'-NoNewLine};$e=Get-EventLog application -After(Get-Date).AddDays(-7)|?{$_.Message -like'*LightB*'-and$_.Source-ne'MsiInstaller'};if($e){$e|fl}else{'nothing found.'}"
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