'zactly. We donât know âfor sureâ where @Loraine is storing files without a deeper dive into the PC/laptop in question. Hereâs how we can find outâŚ
@Loraine, will you please right-click on your Documents folder then select Properties. Post a screen shot of that window here. Itâs not addressing your original problem of corrupted files, but perhaps you can get some pointers on how to avoid the situation in the future.
There ya go @Marcus_Wakefield. You were right. It looks like the files are stored locally and @Loraine is admin.
Thanks, that confirms itâs local. Much better screenshots BTW 
Yes, as I suspected but you were right to highlight that it wasnât a âdone dealâ from the original image.
Thank you WillâŚdoes this mean that thereâs light somewhere in the tunnel
thank you
A good file habit is also exporting a SVG file of your Lightburn files. That way, if a Lightburn file becomes corrupt, you have the SVG file to fall back on.
Hi Marcus
Will this be a reason why some of my files are âmissingâ
or why am I getting this error messageâŚam I doing something wrong
No, this isnât the âreasonâ. This is another corrupt file.but itâs just corrupted at a different point in the file. As far as I can tell youâre not doing anything wrong. Perhaps @LightBurn might be able to investigate the issue with you.
What happened to the nice screenshots?
Thank you hope they have a solution or reason why this is happening
sorry it was a big moment and forgot all about the screenshot option
Yes I hope they manage to get to the bottom of it for you. Is this only happening with LightBurn files?
No need to apologise
Yes only Lightburn files
Do I need to send a separate message or will they pickup the problem from here with the @
Theyâll usually pick it up from the @. I think support are located in the USA so it might be a little while before theyâre âon dutyâ.
Ok thank you. Will wait then
The contents of all of these files are corrupted - It looks like there is some random junk in the files in several places. The only thing I can think of that would cause this is a hard drive thatâs on its way out, but youâve said that itâs only LightBurn files itâs happening to, so that doesnât seem likely.
Have you had any other issues with the computer, or with LightBurn? Has it crashed when trying to save, for example? Have any other programs had lost data?
Hi Oz
No problems with other files or programs.
Yes sometimes when I save a file it says that Lightburn is not responding
Regards
Loraine
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