LightBurn GCode License Key ERROR

LightBurn Software Questions
1

Dear all,
I purcahse the LightBurn GCode software.
But when activationg the License Key, I have the message licence system error: failed to conect to the server due to network error.
Can you help me on this issue?
Thanks in advance

2

Well, does the computer have network internet access? Is there a firewall or anything non-standard about your situation?

3

Hi, yes have internet access, and there is firewall

4

sorry, there is no firewall

5

Check to make sure that Windows Defender is not preventing LightBurn from accessing the internet, and if you have anti-virus software, check that too.

What operating system are you using?

6

I tried off the anti-virus and windows defender, still not working
The system is windows 10 64bit
I have the triall version, dont know why the licence software is not acetpiting the key licence
Is there the optin to activet off line?

7

I was conparing the sotware ID and the online https://lightburn.cryptlex.app/me/licenses/
The ID does not match, its diferente, is that maybe the issue for the key activation ERROR, or not?
Is it possible to change the ID software?

8

I don’t understand what you mean by “the software ID”. If you have a network error it isn’t related to your key, but to the network. If the key was incorrect it would say that instead.

You can activate offline - Enter the key and click ‘Request Offline Activation’ and follow the prompts. It will make a file that you send us (along with your key). We activate it and send a response file back that you use to compress the process.

9

Hi, please check your email with the file and print scren what I mean with ID software.
Thanks

15

Dear support team,
With Offline Activation file it was activated.
Thanks for your support
Now I can start working

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16

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