Hello there,
i have purchased a Lightburn 2.0 Pro License last week, without realising that IP Camera support was more broken than in 1.7 and is thus unuseable for me.
I contact the support via mail because of this on Friday, asking about a refund or other solution - sadly it doesn’t seem the initially proposed solution (2.1.00 Beta3) works, and further inquiries have remained unanswered as of now.
Now I am wondering what to do?
Since there is no ETA on the release of 2.1 -at all- (besides “very soon” which might mean days or months) I am hoping to get a reply/help here instead.
I would really like resolving the issue in some way considering I just spent a whopping 200 EUR on a license that I currently have no use for.
First off, why did you purchase a 2.0 pro license if you already had a license for 1.7? If your license was current, you’d be able to use the 2.0 version already, and if not, you’d just pay the $30 renewal fee. There is no need to purchase a new license if you already have one.
That out of the way, on the newer version of LightBurn, in the settings, go to the Camera Settings tab and choose “Fallback” mode instead of Recommended. Does that improve things?
Let’s just say I did not have a license before that, but decided to support you guys and your work at last - with the presumption that things would function better (I admit I initially misread that IP Camera support was already released)
Switching over to Fallback mode seems to not really change anything for me (no virtual camera being detected) which seems to be not working anymore as of 2.0 based on other threads due to using the WMF API instead of DirectShow, if I understood things correctly.
Fallback mode is the previous “Custom Capture” mode that was written to directly access USB capture devices. In 1.7 and before, there was a “default” option which is using the really old Qt drivers that would, in some cases, detect virtual cameras, but also offered practically no control over anything - We couldn’t choose frame rate, size, format, etc.
The newer camera code in 2.0 and up is dramatically better, and should support IP cameras as well as of 2.1. Can you give any more specifics? You said “IP camera” and offered no additional details. If we know what we’re trying to support, it helps.
So, the general workaround I used was hooking the OV3360 camera module I have up to an rpi, which provided a video feed via ustreamer, as a mjpeg stream, then adding that URL to the infamous IP-Camera Adapter which would be recognized as a virtual cam by Lightburn.
That being said, I already did notice, as you said, the lack of any real control through Lightburn, though I think the only thing really needed would be a “configurable wait time” for head-mounted capture so Lightburn doesn’t take frames when the camera hasn’t “settled” to a steady image yet.
When I contacted the support via mail last week, I was told about a “not so public” beta release of 2.1, stating that IP Cam support should be working there, however I haven’t been able to figure out how an IP camera would be even added there, and after asking for clarification on that on friday, I never received a reply, which is why we’re here now.
As this is (understandably) not documented yet, I don’t even know if the new implementation will even work with an mjpeg stream, or if access via IP is working entirely different (ONVIF? RTSP?)
I’d be very happy if you could confirm/explain if and how I could make things work in the beta, and I’d totally be open to providing feedback/bug testing - I just really really would like this to work without having to remote into a second device to access the Camera, which is the currently only working solution I have for Lightburn>1.7 and the head-mounted camera I have.
I hope the situation is now a bit more clear, do feel free to ask for further clarification if needed
So, since it doesn’t look like there will be a solution in the near time, I’ve gone ahead and asked for a refund as previously offered via the initial support mail - however, no response to any of my past 3 mails over the past 2 weeks - kinda disappointed if I’m being frank.
I see your ticket, and I’m not sure how it slipped through our cracks, but I’m discussing with the agent that was assigned to your ticket and dealing with it immediately.
Sorry!
If you’re keen to try the IP camera support, let me know via DM and I can get you an early test version.
