The welcome message actually looks okay.
Try this:
Where is the move window?
I’ve reached the reply limit!
Yes they work, it only moves a step at a time…I have to repeatedly click it to move it across the table.
So what’s next?
If not currently visible then enable it in Window menu.
So, what’s’ next?
I got interrupted by a 16 hour newbie comment restriction.
Thanks.
M
With Move jogging working then let’s address a few other issues I noticed but weren’t high priority.
$I
$$
When you say “run these commands” what do you mean?
And what is Console?
Console is a window in LightBurn. It’s the same window that you see the welcome message from your laser and previously the ad:##### messages.
In the field that says in light gray “type command here” copy/paste each command from my post, then press enter. Once complete, copy and paste all the resulting text. Note that you may need to scroll up to make sure you capture all the text.
Ok, I’ll get that in the morning.
Thank-you for your help.
M,
After changing to Grbl3 it will not connect.
It just sits there “waiting for connection” in the console screen.
What now?
Ok, it went back to com 3. I changed it to com4 and it connected.
Why can’t it remember it’s settings.
Here is the response to $I:
I hope that’s what you need.
M
You can thank Microsoft for that little annoyance, because Windows reassigns port numbers before handing them to programs like LightBurn.
Nobody thinks this is a good idea, but it kinda-sorta made sense back in the day.
…so every time I start up I have to change the port to the correct one?
Probably not every time.
Just be aware such nonsense is a fact of life in the Windows USB world, so you won’t be surprised when it happens again.
And again.
Is this the official LightBurn support system?
No offense, but this is a type-and-wait, type-and-wait process. It 's going to take lots of time to rectify a user issue. Is there a dedicated help line available during business hours? If so may I request the phone number?
Do I need to purchase the software to obtain dedicated assistance? No problem, take my money. But a forum is painfully slow.
I know you folks have lives away from the computer, as do I. That’s why this doesn’t work for software support, maybe freeware support, but not software that comes with a price.
Issues should be fixed in hours, not days.
Phone support or remote support is what I would expect for something like this.
End of rant.
berainlb: I posted the information you asked for. I’ll check back in later to see if we can make further progress.
Thank-you,
M
Change S Value Max in Edit->Device Settings to 1000. That should get you what you need.
Start burning.
Sorry, could not ignore…
@MikeyH : well we agree to disagree. If you charge for something it’s a business, and it should be treated as a business. If you’re not charging enough for your product to treat it as a business, well that’s on you.
If you want a freeware forum set one up. But the paying customers deserve better service than those seeking freeware advice, and imho a business should provide it.
If there is a $600 package out there that truly works and I have a high end machine, yes I’ll pay for it…and expect timely support.
I have a low level machine but I do not expect low level support. Like I said earlier if you sell a product, support should be factored into the price. I am pissed with Longer, evidently they have no real support. If I could I would return the laser and research a better company. In like manner I also expected Lightburn to have bona fide business hours support, but this is what they have, I’ll work with it, reluctantly.
I expect more issues because this isn’t the plug-n-play thing it’s portrayed as being.
Just my 2 cents, thanks for your thoughts.
@berainlb: thank-you for the assistance.
M
I suspect this is the real issue, but remember that an automobile is not plug and play, and you pay a lot more for those. Were driving lessons included when you bought it? Or a repair manual? Or have a Plug-N-Play label on it?
There are a LOT of variables attached to a laser machine, be it low or high end. I too have a low end machine, but my expectations with Lightburn are how to use the software, not how to make the machine run. They have no control over what you bought.
I wish you luck on this. Most sellers of these Chinese machines, even the $1500 ones, are warehousing or drop-ship operations.
No, I don’t agree to disagree. I do accept we have a difference of opinion, meaning either one or both can change their opinion.
You invested in a machine. Invest some time and effort and enjoy the ride!
Yes the automobile isn’t plug-n-play but training classes were involved, and qualifications had to be met before operation of the vehicle was allowed. That’s not the case here, the laser industry feels like anyone can do it, just buy and burn amazing things! Well, that kool-aid is tainted.
Yes your LightBurn expectations are different than mine, for me the software interfaces with the machine as control software to produce a result. That control interface was messed up for my application. The software didn’t provide the correct interface. Since that has been rectified, I can now move on to focusing my attention on learning the software.
Yes we have a difference of opinion, I believe we disagree. On that, evidently, we agree.
Thanks,
M
