Longer Ray 5 20 not recognising complete work area

My new Longer Ray5 20w will not burn but in a specific area. it will work in one small area and does not recognize the entire workspace. not sure what to do. i have limit switches installed, and it will not home without crashing. The limit switches are recognized by software as well. also, only frames in one location. Any ideas out there would be great!!!

Does it go towards those switches when homing? Can you see actual switches?

How do you know this?

This is likely a settings or parameter issue. Until you get HOME and JOG DIRECTION fixed, you cannot fix this.

Hello Matthew, In Edit - Device settings is the work area set to 850 x 850? And the Home position set to lower left? I’m afraid I don’t know what “jog position” is.

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