Manually updated Lightburn from website - Now license issues

[Bsquared88 (Brian Taylor)]

I was unable to update the software due to TLS initialization failure issue. I downloaded the software from the website and manually installed the software but now it’s showing I’m on the free version.
When I deactivate my license it gives the option to enter the license key which I purchased initially and have renewed also. I have saved that information but somewhere that I can’t find apparently. When I try to find the license by going to the license portal in this forum, it gives this screen:

But when I enter the information it provides me no details about my license number. Even when I put in Lightburn in the search bar.

Not sure what I might be doing wrong since this seems to work for others. I’m confident it’s something I’m doing but need a little direction to know what to do next,

Thanks in advance.

[berainlb (PY)]

Is it possible your license is associated to a different email address?

@Bsquared88

manually installed the software but now it’s showing I’m on the free version.

This is odd. Did you install on top of your current installation? This shouldn’t have in any way changed your license details unless the license solution detected a change in the system that triggered a new activation.

[Bsquared88 (Brian Taylor)]

I did install on top of current version.
It is possible that Lightburn is associated with a different email I guess. I will need to see if I can determine that.

[berainlb (PY)]

If you can’t sort it out I’d suggest emailing support@lightburnsoftware.com for more direct resolution to your issue.

[Bsquared88 (Brian Taylor)]

I figured it out. I had an email from some time ago that had the license key. I used that and it’s resolved. I’m saving it in a more obvious place this time.

[berainlb (PY)]

Nice. I’d suggest still sorting out the issue with access to the license portal. That’s still important functionality.