I am Super new to my machine so my apologies if I sound like I don’t know what I am doing - I sound that way because I don’t :). I am using a longer Ray5 10W. I set up and successfully used the machine with the rotary attachment back in January after downloading the Free 15 day trial of the light burn program. after some trial and error I made 10 great Tumblers.
Fast forward to a week or so ago - I wanted to use my machine again so I purchased the paid version of the program. It asked me if I wanted to update from the last version I had. so I did.
I went to burn some more tumblers, made sure all my settings were correct, now it squeezes the width of my design, so it is unrecognizable.
when I test frame under “Rotary set-up” it seems to frame out a wider shape fine, BUT when I frame under “Laser” it squishes the size.(height seems fine but width squishy) Then when I went to burn it - it also squished the burn, making the logo unreadable I also tried to widen the width of the art, which did not work.
I am wondering if downloading the update did something and how I can fix this. Unfortunately I have a paid job that I may need to turn down, because I just can’t figure this out.
PLEASE can anyone help