My laser Atomstack is not recognized anymore

[Nobel0]

Hello dears,
So i used lightburn for almost 1.5 years now, latest use is before 3 days. Today, i lost connection, cannot connect my laser ATOMSTACK A10 PRO whatsoever, i also bought new usb cable, reinstalled lightburn, changed the port to another one not being used…
I am running lightburn v1.2.04 (as it is the final version before my license get expired).

I cannot find my laser by the search method, i do have to create it manually for some reason.
I used lasergrbl software to test, it works just fine…
Where/what else should i troubleshoot now ?

Thanks
Best Regards

[gilaraujo (Gil Araújo)]

Does machine home on power up

also, when you plug and unplug usb cable with machine on. does windows device manager detect any device plugged in?

It must be seen by the OS before it is seen by Lightburn!

[Nobel0]

Unfortunately not, it doesn’t home.
The OS does recognize the machine, indeed, lasergrbl software recognize it and can run the machine with it with 0 issues.
On the console, i get this message when right-click devices button:

_FLASH_BOOT)
configsip: 0, SPIWP:0xee
clk_drv:0x00,q_drv:0x00,d_drv:0x00,cs0_drv:0x00,hd_drv:0x00,wp_drv:0x00
mode:DOUT, clock div:1
load:0x3fff0018,len:4
load:0x3fff001c,len:1044

load:0x40078000,len:10124
load:0x40080400,len:5856
entry 0x400806a8
[MSG:X Axis Standard Stepper Step:I2SO(1) Dir:I2SO(2) Disable:I2SO(0) Limits(0.000,410.000)]
[MSG:Y Axis Standard Stepper Step:I2SO(5) Dir:I2SO(6) Disable:I2SO(0) Limits(0.000,400.000)]
[MSG:Laser spindle on Pin:GPIO(22), Enbl:None, Freq:1000Hz, Res:16bits Laser mode:On]

Thanks

[gilaraujo (Gil Araújo)]

@Nobel0

The OS does recognize the machine, indeed, lasergrbl software recognize it and can run the machine with it with 0 issues.

if lasergrbl can see it, lets say as hypotetical on COM5
Lightburn will see it too but you might have to add the machine manually

By not homing, it never did or wont now?

[Nobel0]

It is COM4, and lightburn see COM4 as well (as attached image)

It wont home or move today, before 3 days was just fine.

Thanks!

[gilaraujo (Gil Araújo)]

I would make sure you did not disable it by mistake
$RST=* in console

Also make sure your power adapter is actually giving the machine 24v (or 12v)
USB 5v will power the motherboard, but will NOT power the steppers obviously

So by having comes with the machine does not Meah the machine is powered.

[Nobel0]

Do you mean i write this in console:
$RST
Or
$RST=*
Or
$RST= ???
Sorry newbie to the console…
Thanks

[Nobel0]

I have just checked the power, it is 12.30v…
What do you think, is it because my lightburn license is expired ?
Thanks

[gilaraujo (Gil Araújo)]

@Nobel0

$RST=*

This command will reset things to default
Lightburn license does not expire

If LaserGrbl works and Lightburn doesn’t is a configuratin issue
However
a) Does your machine normally home?
if it does, and isnt now, you have hardware issues that preceed software
b) when you say LASERGBRL work, can you do full engraves?
c) What device you configured in Lightburn GRBL (top of the list?) make sure is not LPC or M3
d) what version of lightburn?

[patricr (Patrick Rose)]

To be clear about your license: you pay for it once, and as long as you do not want upgrades, it will still work.

There also may come a time when an OS update messes with Lightburn operation, then you may need to buy an upgrade to the license so a new Lightburn version will work with the Windows/Mac update.

[Nobel0]

Hello guys again,
I have solved the issue, but still don’t know which solution did really solve it. The 2 solutions are:

1. I have messaged the support team, and they actually suggested me to update the machine firmware so i did.
2. I saw in my OS that there is a USB called Kraken for watercooling , so i did eject it.

After I did those solutions, i got this message on the console:

0, SPIWP:0xee
clk_drv:0x00,q_drv:0x00,d_drv:0x00,cs0_drv:0x00,hd_drv:0x00,wp_drv:0x00
mode:DOUT, clock div:1
load:0x3fff0018,len:4
load:0x3fff001c,len:1044
load:0x40078000,len:10124
load:0x40080400,len:5856
entry 0x400806a8
ets Jun 8 2016 00:22:57
rst:0x1 (POWERON_RESET),boot:0x3 (DOWNLOAD_BOOT(UART0/UART1/SDIO_REI_REO_V2))
waiting for download

So, i switched off and on the machine and it worked…

Thanks
Best Regards

[gilaraujo (Gil Araújo)]

@Nobel0

I have solved the issue, but still don’t know which solution did really solve it.

inclined to think the firmware update did it

Kraken communicates via USB bus, but should not interfere with serial ports.
Unless if by ejecting it it it allowed the drivers of the machine to kick in

reboot computer just to be sure the problem is fixed 100%