My New Comgrow Z1 10W Won't Engrave

I just picked up the Comgrow Z1 10W laser engraver and I cannot get it to engrave to save my life. It moves around fine and a light comes out, but it must be very weak because nothing engraves. I’ve followed their instructions to a T. I set the S-Value to 1,000, played around with a bunch of different powers and speeds and even tried using different heads that were included with the air assist kit and still nothing works. I’ve tried doing text, images, and lines on their provided test wood, but nothing shows up.

Here’s an example running a test patter from 50-100% Power and 1000 mm/min - 5000 mm/min speed: https://imgur.com/a/BAJSLID

Any help is much appreciated!

Console info for reference:
[VER:V2.3.0.20230830:$I]
[OPT:VZL,15,128]
$0=10
$1=25
$2=0
$3=1
$4=0
$5=1
$6=0
$10=1
$11=0.010
$12=0.002
$13=0
$20=0
$21=1
$22=1
$23=3
$24=25.000
$25=1500.000
$26=250
$27=1.120
$30=1000
$31=0
$32=1
$33=1
$100=80.000
$101=80.000
$102=480.000
$110=12000.000
$111=12000.000
$112=1000.000
$120=1000.000
$121=1000.000
$122=100.000
$130=400.000
$131=400.000
$132=40.000
$140=8

I assume that blue light is not a laser beam, it is just blue dot to help you when framing. You need to make sure that your laser tube is on and is working properly.

It may be an artifact of the video, but the laser “spot” looks more like a bar than a dot.

Most likely, it’s badly out of focus or, much less likely, the internal optics are defective and it cannot be focused.

What do they have to say about the proper focus distance?

Regardless of the focus gauge they may or may not have provided, you should run a ramp test to verify the actual focus of the actual lens in the actual laser, because anything else depends on too many assumptions:

https://lahobbyguy.com/bb/viewtopic.php?t=428

It seems your laser air assist is bigger than 45mm?
image

Mine just Quit Today the blue laser is on and its running the job just no power its been working great for nearly 2 year now its not doing anything hope someone can give us a solution but im thinking its the laser module went belly up

I believe you are right. I’m looking at the wiring between the motherboard and the laser. Do you think it was done wrong? To me it looks like in the board the yellow is PWM and black is Power while red and blue are ground, but in the connection to the laser it looks like blue is PWM and red is Power while black and yellow are ground. But I’m not very experienced with this and could be wrong.

https://imgur.com/a/VjznaHC

Honestly I don’t know where each of these wires need to be connected and I don’t know anything about diode lasers.
My advice is to contact the manufacturer and see what the problem is.