Need Help engraving stainless steel tags and aluminum business cards

I have an ortur master 2 20w and I can not get image or word to show up on tags or the aluminum cards.
I don’t know what I am doing wrong, I have put my laser power to %100 and still nothing comes up. My speed is in inches/min and set to the default settings.

I will post a pic of my settings when an engraving I am doing is finished. I’m new to this, I learned the hard way not to take a pic next to your machine when it is in progress. I ruined a 7 hour project for my daughter😬

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