My laser with Ruida controller won’t connect to Lightburn. I tried to do it manually but it keeps saying disconnected. I reached out to customer service and they said that the issue may be that I did not click the box during the installation process that allows the software to install FDTI serial dr…

[image] There was a problem sending data to the laser Ruida controllers You only ever have to have LightBurn find your laser once. Doing that again doesn’t work because you’re already connected to it. (It’s like trying to call yourself on the phone) USB connection on a M…

I looked into that and did as the website instructed but it still shows up as disconnected when I try to connect my Lightburn to my laser via USB. My friend had the same issue as me with a Window and it was resolved when she reinstalled Lightburn and checked the box that allows installation of FDTI …

We don’t have a check box for the FTDI driver install on the Mac. Provide as much relevant information as possible when you reach out to support - at a minimum, mention the type of computer you’re using, the type of laser (or controller), and which version of the software you’re using. MacOS ships …

Need Help Installing FDTI Serial Drivers

LightBurn Software Questions OS Specific

Rick (Technical Evangelist) July 5, 2021, 9:02pm 2