Need help with new order

How do I contact customer service? I purchased the software yesterday but accidentally entered a non existing email address. I emailed yesterday and they wanted proof of purchase like an order number. But that was sent to that non existing account. I can prove from the bank statement that I purchased it yesterday if that helps.

Seems like you have to sent proof from your bank statement then…

yes but is better you don’t send here better you send an email, @LightBurn_Staff will help you

I did email them. They at first said I needed to provide proof of the order. But that would be impossible since it was sent to a non existing company. They say they have no record of the purchase.

However, there is a company called yorahome.inc that is attached to that transaction on my account. Is this normal? I bought the program from the light burn web sight.

Did you order LightBurn from this site?
LightBurn Software – YoraHome

Or from this site?
Buy LightBurn – LightBurn Software

I suspect you got it from the first one.

Thanks for the help. I got ahold of the other company and got it figured out about 5 minutes ago. :+1: again. Thank you!

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