Neje master 2s follows path of pattern laser not firing

im new to this, for about 3 days now i have been scrolling trying to find why my neje master2s’s laser wont fire when pressing fire also wont fire when drawing a circle in lightburn 0.9.02 (this version i went with after reading more discussions, i did have the newest version installed earlier, same problem). The power is up at 100% and speed at 40, Im at my wits end please can someone shed some light on this (lol). Seriously, I need instructions to be in laymens terms too please, thankyou in advance.

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