New 8mb camera stopped displaying image

LightBurn Hardware Compatibility Cameras
1

Good afternoon,
Not sure if this is the correct process for hardware support?
I have been using new 8mb camera for a couple of weeks and today it stopped displaying an image.
It is detected OK in device manager (no errors) on 2 windows 10 ver.1909 PC’s but only get black screen.
Re-seated cable, no hub no extension connected.
No issues with a 2nd webcam.
Apart from camera issue I am loving Lightburn.
Thanks
Andy

2

A couple questions:

  • Does it show up in the Camera application in Windows?
  • It’s Friday - did your computer run a Windows Update yesterday?
  • You say “No issues with a 2nd webcam” - do you mean from the camera window in LightBurn?
3

it does show in camera app and lightburn.
It failed before I updated windows.
2nd webcam does display in lightburn.

4

Also tried on a 3rd laptop, same issue

5

A replacement will be in the mail today.

6

Wow awesome, very much appreciated. Thank you

7

I received camera, very much appreciate the speedy shipping.
Strange issue, the camera works using the default camera app on 3 win 10 PC’s.
It does not work in lightburn? I uninstalled and reinstalled lightburn including deleting appdata folder.
Also, tried an older version of lightburn.
camera is listed in drop down menu but when selected nothing happens.

8

Be sure no other app, like default camera app Is runnig… It happens to me a couple of times

9

Yes I did, rebooted multiple times and run lightburn before camera app, but no go.

10

Check to make sure LightBurn is allowed to use the camera - Windows 10 has permissions that will disallow that.

11

Yep all good on permissions

12

I’m about 95% of the way to a full replacement of the capture library we use for Windows - I basically finished yesterday and have been testing and ironing out the last few issues today. I’d be curious to hear if it finds your camera - feel like trying the bleeding edge?

13

I live for the bleeding edge :slight_smile:

14

I’ve got a few more tests to run with this stuff, but I’m going to try to post a version for beta users tomorrow if I can. This code is going to need wide testing to make sure it doesn’t break for as many people as possible, and it’s getting too late to deploy it tonight.

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15

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