Hi, I’m Dennis, a new bee. I purchased a Ortur LM2 little over a month ago and being new to any of this I was burning name on my pens. Thought I was doing pretty good for a old computer illiterate guy. So you probably know what happened. After about 2 wks. all stop. Kept telling me I had a power failure and all the great people on here tried helping me, but nothing they suggested or what Ortur suggested worked. They kept telling me they were going to send a power supply. NO i told them. So a great guy invited me to his place and bring my laser. He hooked mine up with his cables and found the same thing. So, now I have to fight with Ortur. But, if anyone here could offer suggestions on a good laser, reasonably priced. I am retired and this would be my pens. Hopefully made in USA. Good support would be great. Ortur’s support is 1 e mail a day. Not acceptable. So, thank everyone in advance for your help. I already lost 1 customer. 
These two won’t ever align. A quality laser manufactured locally is usually $2000 and up for diodes and $5000 and up for CO2. I’m not located in the US, but it should be in that range.
If you want / need to buy cheap, you will pay the price in terms of reduced quality and especially reduced support. That’s mostly common with most companies. If you are looking for a $300 laser, you can only buy a Chinese product and pray for good service.
What I can tell is that Sculpfun’s support is very well, quite outstanding for Chinese manufacturers. Take a look at the Sculpfun S30 Pro, that’s a cheap but fully featured open frame laser with standard parts (that you can maintain using parts you can buy in every 3D printer shop). The S30 Pro laser head is the best module in the 10W diode laser class, outperforming every other diode competitor.
Dennis,
I bought the S30 Pro (10w) and then 2 more Sculpfun (SF-A9 40w/20w & iCube Pro Max 10w) machines. I am a stickler for no-hassle machines and responsible customer service. Sculpfun checks all the boxes.
I am not saying there are not other good machines out there, but none of them have a website dedicated to their machine like the one @misken has built. Google SCULPFUN MELVIN ISKEN to see what I mean.
Sculpfun machines are as close to Plug ‘n Play with Lightburn as you can get. 
Hi, I’m Dennis, a new bee. I purchased a Ortur LM2 little over a month ago and being new to any of this I was burning name on my pens. Thought I was doing pretty good for a old computer illiterate guy. So you probably know what happened. After about 2 wks. all stop. Kept telling me I had a power failure and all the great people on here tried helping me, but nothing they suggested or what Ortur suggested worked. They kept telling me they were going to send a power supply. NO i told them. So a great guy invited me to his place and bring my laser. He hooked mine up with his cables and found the same thing. So, now I have to fight with Ortur. But, if anyone here could offer suggestions on a good laser, reasonably priced. I am retired and this would be for my pens. Hopefully made in USA. Good support would be great. Ortur’s support is 1 e mail a day. Not acceptable. So, thank everyone in advance for your help. I already lost 1 customer. 
Now they refuse to answer my e mails after agreeing to refund my money if I took the dispute off of Pay Pal. So….. Ortur buyers beware.
- Get your money back. Send PayPal the email they sent you. It will reinforce your claim.
- I still stand by my posting above. There are other good brands, but I have no experience with those.
This does not work together. Low price ALWAYS leads to Chinese products. You cannot produce such low-priced laser devices in most other countries.
If you want to spend less than $3000 on a laser, you need to buy a Chinese product and pray for any support.
I recommend Sculpfun; they have great support, and if you select an S30 device, most parts are standard 3D printer equipment, so you get replacement parts everywhere.