Not sure how to report this but I’ll start here. I’m a daily user of LB with Ruida on a Chinese Red/Black. We’ve run this same setup for over a year. The past few days I’m experiencing problems when I send a job directly from LB to the laser. The problem is random score and cut lines. Sometimes random stopping with controller lock-up, requiring a reset. The job can be 99% correct but have errors on the sheet when finished. We don’t engrave, so no feedback there. It seems that a controller reset and resend can result in a good cut. We’ve seen this on multiple files, so it’s not file specific.
This is a very difficult problem for us because we have interlocking pieces and small, random errors aren’t easy to catch. Of particular concern, we will be doing a long, expensive material run next week and we’re not confident the system is 100% reliable. Any feedback welcome.
We were running an unknown but fairly recent version prior to 9.21 and upgraded to 9.22 when the notice was sent. (We tend to upgrade when notified)
edit to add: We just had a failure and you can see the error/failing paths on the screen of the Ruida. So it’s not mechanical. Also, and error can happen in multiple places and the rest of the path be fine, so I don’t suspect any mechanical issues.