Hello again
An unfortunate occurence happened 2 weeks ago with my Monport CO2 80W laser that needed for me to purchase a replacement laser. I have no time to learn another brand so I purchased another hoping the horrible tech support had improved. Laser arrived fine - turned on no engraving. Thought I needed alignment so did one. This time got something but it was bizarre. View video: https://www.vzmessages.com/ol/96a0775a2545c2b558da98796cba294ac0281118 and https://drive.google.com/file/d/1lZRsqqNbiXUh4N1pRONuT7azNml6OfDd/view
Second one is last one to be made with normal settings I use to use and was showing on laser PS. Cutting was 14mA which is normally 19 or 20mA
So stuck again dealing with people in China wasting a whole week of sending videos and now they are sending new tube (I think they are guessing). While I’m waiting for the tube – I thought I would see if anyone has any thoughts or seen this before??
Also any opinion to if I should demand a new laser? I think when you buy a piece of equipment like this you should be able to turn on and start using. NOT try troubleshooting and installing new parts. I have put a dispute in to the credit card company saying they should be paid until I have a working machine. I was sold a lemon and think I should be compensated with a new one. If it is the tube why would it do this right out of the box - after it’s supposedly checked before shipping?? Wonder if something else is making the tube malfunction and a new tube is installed only for it to happen again? I’m so confused. Your opinions would help greatly Thank you!!
Debbie
