New WeCreat or XTool S1 Laser Opinions?

I do not suggest WeCreat.

Had bought one, was a huge mistake.
Communication is sub par.
No phone contact, just email.
I have 33 emails between them and myself regarding malfunctions and defects with the machine.

They kept coming up with excuses not to send me a return label.
It was a nightmare.

Was able to use the mach8ne maybe twice before it began to malfunction. Ruined product, loss of materials.
Not at all what they advertised.
Biggest safety concern was the laser not stopping when the lid opened. It kept running.
They sent me a new laser head after multiple emails and 9 days later.
Only for the machine to quit working altogether.

Upon requesting that i wished to return the machine, they would argue and tell me to troubpshoot, to try and fix it by sending me PDFs.
Despite me telling them im not touching it, its unsafe. But they still refused to adhere to my requests.

So 33 emails later i was FINALLY able to get that thing out of my shop.
Next worry is what excuse theyll come up with to refund 100% of my money.

They have a lot to fix and a lot to learn
Those machines should never been sent for public release yet. They arent ready.