Offset tool messing up

so just updated the latest version few days ago and it’s been working fine, then I needed to use the offset tool on a trace of some artwork i was working on for a customer and it locked up. I restarted it and went to the same artwork traced it again then went to the offset tool and it did it again. I restarted it and chose a different line trace that I had done weeks ago and it did it again, it locks up and says that Lightburn isn’t responding but only if i use the offset tool. Has anyone else had this issue? if so what was the fix for it.
eltap

updated on problem, it seems that the problem was the last job offset settings were too large for the image i had loaded next for all the small parts of the logo and was causing a problem. thanks, again to the people here for the help in my overlooking of this problem.

I think the developers will be happy,( not for the bug :wink: ), but to be able to get your crash report and the file you were working with to reproduce the process and troubleshoot. You can send it to :
support@lightburnsoftware.com

Dustin, can you post the work file here, so we can try to reproduce your crash on our setup?

never had any problems to speak of with Lightburn i dropped the file in my OG post.

If you upload the save file, and we can import it to our machines and see if we can find where the problem is.

ok thanks I sent it to the link and I posted it on my OG post also

I just downloaded your file and offset it fine, both with outer shapes only and everything. No issues. What settings were you using on your system?

This is the offset image with fill on.

  1. What number are you using for offset?
  2. Your file has a lot of shapes under 0.003"

just in line mode but have also tried in fill


this is what i get. the settings are from my last project.

I can’t even get to where I can change the settings on the offset it locks up almost instantly.

Try this. Only select the name, rather than the entire graphic, and see what happens.

i tried it again and it said it wasn’t responding left it alone while i was responding and went back to it and it now has an offset bubble from last settings. but why the long lag and the not responding error

ok just a sec

My guess is that it’s a very complex image with a lot of small shapes and that large of an offset is causing it to choke. The shapes overlap considerably with that amount of offset.

I agree with @thelmuth - too many small shapes, and a very large offset. I could get it to offset with the below settings, but the results were not good.

ok so just tried that and I can do to text down below and the name on top and i works just fine no problem do the whole image and trips the error again

*Check for and remove duplicate shapes.
**Simplify results.
***Make the object considerably larger, then do the offset and then shrink it back to your desired shape.
**** Select offset outer shapes only

Offset the text, change the offset to 0 and try it.

What is the result you’re trying to get with the offset?

yeah, i opened another image that i had open when i needed that offset and decreased the number to 0.02 and then reopened the restaurant file and it worked just fine. I think y’all figured it out