Hi, this is my first post on here and I would massively appreciate any help I can get! We purchased an OmTech machine approximately 2 years ago, and were originally using RDWorks with an old Windows laptop. It worked ok, but we then decided to upgrade to Lightburn which we installed on a Mac. This again worked ok for a while, but gradually the laser cutter started to behave erratically. It seemed like there was a major communication error between the computer and laser cutter, then finally it seems to have stopped communicating completely. Iāve tried to contact the OMTech people but they just said to swith back to RD Works (which I tried but it didnt work). In any case I found Lightburn to be far superior and would want to use this instead. Can anyone help? Many thanks 
How are you connected tot he Ruida, usb or Ethernet.
Iād suggest Ethernet as usb has a host of issues and the local network seems to be a lot more dependable.
You wonāt find better software then Lightburn for lasers. If it showed the same issue with RDWorks then you need hunt down where the failure is occurring.
USB or Ethernet?
Lightburn is the GOAT 
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What kind of problems are you having? Are they laser being able to fire related or just plain not working? Have you used your laser extensively during the past two years?
It could also mean that your tube might need replacing.
Weāve been using a USB cable to connect. The tube seems to be ok still as it can test fire, it just doesnt really respond to any commands from Lightburn. Or if it does, it goes off on crazy tangents and moves either too quickly or slowly, and doesnāt cut.
Weāve been using a USB cable to connect. The tube seems to be ok still as it can test fire, it just doesnt really respond to any commands from Lightburn. Or if it does, it goes off on crazy tangents and moves either too quickly or slowly, and doesnāt cut.
Weāve been using a USB cable to connect. The tube seems to be ok still as it can test fire, it just doesnt really respond to any commands from Lightburn. Or if it does, it goes off on crazy tangents and moves either too quickly or slowly, and doesnāt cut.
It sounds like a communications issueā¦
Did you check the Ruida to ensure the āerrā led isnāt illuminatedā¦
At this point, Iād advise an Ethernet connection to see if there is some problem with usbā¦ Of course youāve tried other usb cablesā¦
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