I have a Co2 laser as well as a fiber laser running through Lightburn. I have purchased the necessary add-ons for the licenses. Problem I have is that whenever I start a new session I only see my Ruida laser. I have to de-authorize the software and again add my license key before the galvo fiber laser will show up. Is there a known solution to this? It’s not a crippling issue just extra steps whenever I use the equipment. There was the OMTech version of Lightburn originally on the computer. The updated version was installed over the top of it with the additional licenses. I was going to do a removal of the software and attempt a clean install but I fear losing all of my settings. Any help/insight is appreciated!
It sounds like you have separate licenses for galvo vs DSP which is why only one machine type is showing up at a time.
I’d suggest emailing support@lightburnsoftware.com explaining the situation, providing the keys that you are using and asking them what options exist. I expect you’d be able to merge the licenses to a single key.
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Thank you! I will certainly do that. Your input is greatly appreciated!
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