Please Need some help

LightBurn worked fine with trial now that its a valid it finds my ruida controller but will not let me add it and when I try and manually add it, it’s not in the list of controllers. Can someone help me fix this?

Hi Robert - Did you purchase the DSP version of LightBurn, or the GCode version? The site shows a picture of the controllers to help you pick the appropriate one:


If you purchased the GCode version, you can just enter the license key and pay the difference here:

DSP the one on the left

I show no orders under your name or email address. Can you email support at lightburnsoftware with your key, or order confirmation email, so I can look it up?

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