Problem updating v1.1.00

i got the following error message when trying to update v1.1.00. Error code 5, What can I do?

This is usually the thumbnail preview tool in use by Windows. You can reboot before installing, which usually fixes it, or uninstall the old version first, then install the new one. You can usually just ignore this / skip - we don’t change that tool often, so if it is just LBThumbNailPreview that it’s complaining about, skipping it won’t hurt anything.

I did not. Is it to late? Now it will load a file but cannot assign a layer to it. The console says “waiting to connect”.

That will be unrelated.

What do you mean by “cannot”? As in, you don’t know how? The buttons don’t work? The buttons aren’t there? You are being held by aliens who are not allowing you access to those buttons?

Ok, that last one is unlikely, but since you’ve only said what it’s not doing, and not told us what it is doing, it’s difficult to help with that.

The “Waiting to connect” is likely because you haven’t chosen the correct COM port in the list, next to the ‘Devices’ button in the lower-right Laser Window.

I got it working in spite of that real helpful response of yours. Thanks

Forgive the tone, as it was in jest, but I was trying to get more information from you so I could help. I apologize if that didn’t come across.

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