Problems Lightburn and sculpfun s9

Hii have a friend that has a sculpfun s9 and when she connect it to Lightburn and try to engave something , the laser start moving like it engaves but there is no flame .
She connected it to do the first test on lightburn , it moves like it does the test but there’s no flame .

First time when she instaled the app the flame was running but after she called somebody to
Install a softwere and it doesn’t work anymore with the flame

What settings should she put or how doest it works ( she is new in this )

You can recommend reading through here: There is a complete guide for software installation, settings, and everything around the laser.

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