I’m sure there’s a setting or something that will stop this from happening, but it totally ruins my piece and I can’t figure out what causes it to decide it’s time to randomly etch “www.lightburn.com”.
I did two passes to cut the shape and it worked fine, but needed another pass and upon attempt “www.lightburn.com” right over the top of things
Perhaps it’s in a default cache that’s triggered somehow in the software? Or perhaps in the controller (Ruida DSP) though I don’t think so. If anybody has the answer to this curious problem I’d appreciate it
(**Note: I don’t know if this could have any affect, but I have 4 LB windows open with different jobs, but I’m really only working one at a time)
@mstry4u That is very, very odd. It absolutely should not do that and there’s no setting that would cause it to.
It would be great if we could get some more information from you.
All of these are very important, please do not skip any.
One or two clear pictures showing the random etching that you are seeing.
Go to Help > Generate Support Data. Paste what it puts on the clipboard back into your response here. Or into a text file and upload it here - whichever you prefer.
If possible, upload a copy of the project file you are trying to burn when this happens.
How often, on average, would you say this happens? As in 1 in 15, 1 in 10, etc.
This happens maybe once every 10 - 15 runs… give or take. More often when I first start things up… then I figured it was a cold start connection issue between the software and the controller, so I deactivate and reactivate layers… hit stop a couple times to make sure the two are talking… hard to say if it helps.
I just installed a new Ruida control board and started using Lightburn… so this is a pretty new set up and I’m wondering if when the two initially started communicating if there was some default that got sent to the controller that activates if there’s a touchy Ethernet connection? Or something?
@mstry4u Where did you get this copy of LightBurn?
Unfortunately, you have a cracked copy of the software. This is confirmed both by the message that’s being burned and your provided support data.
If you actually paid for it somewhere I’m sorry that they took advantage of you. Unfortunately there are some less scrupulous places attempting to sell cracked copies. Please note that the price is always $60 for the GCode version regardless of buying it through us or through an official reseller. We do not allow any pricing discounts. So if it’s cheaper than that, it’s a scam.
Ah! Gotcha. Yeah I wanted to test the whole thing out before buying to make sure it was right for me as I’m used to other software. Everything else is great and I love the software, so I’ll go ahead and hopefully that solves the issue. Thanks!
“www.lightburn.com” right over the top of things 
Particularly if the devs don’t know what it is!