Rotary not rotating correctly on setup

I have a ruida 6432g control and a 3 jaw chuck rotary when I try to setup the rotary it rotates several times it doesn’t seem to matter the number of steps the chuck turns and turns I’m looking for help on what could be wrong and help to correct this I’m not sure what I have missed
chuck is 80mm and i have tried several different step setting and it doesn’t seem to matter

Did you follow the rotary setup doc:

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