Rotoboss rotary not working no matter what i try

Hello, i have a thunder nova 35, and i have been trying to get the rotoboss i got with it to work. the issue im having is after setup, which the laser detected the settings successfully apparently, the rotary will not move under any circumstance.

  • if i frame, the laser just frames as if im doing a regular project on the bed.
  • it set the rotary to use the a axis with no way for me to change that,
  • the steps per rotation were automatically 12000, tried changing it to 4400 and no change
  • i set my origin point and set it to ise origin rather than absolute coordinates
  • the rotary is in fact enabled and even says it is on the bottom of the screen
  • it moved one time when i first plugged it in and did a quick frame but never again

so when i go to start a project despite everything else, it sends the file and does nothing. no movement from rotary or gantry. then if i hit start on the laser itself it will tell me when the rotary is enabled it disables absolute cs. i dont have absolute coordinates on though, and ive tried starting from current position and starting from origin which i set manually on the laser. another strange thing is when i frame the roughly 4 inch by 4 inch design, the gantry frames half the laser bed…

im so frustrated and have no more ideas left…

thank you for any info you can provide.

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