When you click it there’s a little message that pops up and says that the support data was copied to your clipboard. You compose an email, click on the main area and click paste or (CTRL V) and send the email to Support@LightBurnsoftware.com
You can also paste it into a reply here and LightBurn Staff can figure out some of the machine settings from it.
Rarely. Lots of folks try it but it seems that 90-95% of the time the desired outcome is not reached.
The auto-find may not always work. Part of that can be caused by the startup sequence. if you have a USB port on your computer that has a yellow insert in it - it’s a Keep-alive one used for charging. This will allow your device to stay powered even when the computer is off.
This may be worth review: