Soft ware problem

[Rick (Technical Evangelist)]

@Tinyjames

just turns off

The nice folks at Ortur had a batch of motherboards with issues, so you may want to reach out to Ortur Support as they have some steps to check for this.

Additionally, they also provided this critical Service Update posting worth review.

ORTUR LASER MASTER 2 - Service Notice - Grounding

ORTUR LASER MASTER 2 - Service Notice - Grounding Full Documentation: http://ortur.tech/orturgrounding Some users have been reporting and experiencing Static Electricity build up in their machines while in use, especially on raster engraving operations. This build up of Static Electricity can become severe to the point that its discharge – via the 12v rail – can cause the motherboard to reset. Therefore causing interrupted engraving operations (Alarm 3/Connection Lost errors). In extreme cir…