ORTUR LASER MASTER 2 - Service Notice - Grounding
Full Documentation: http://ortur.tech/orturgrounding
Some users have been reporting and experiencing Static Electricity build up in their machines while in use, especially on raster engraving operations.
This build up of Static Electricity can become severe to the point that its discharge – via the 12v rail – can cause the motherboard to reset. Therefore causing interrupted engraving operations (Alarm 3/Connection Lost errors).
In extreme circumstances the static build up might lead to hardware damage.
Although the number of users affected by this situation is statistically low, Ortur will implement mitigation changes in the hardware to address this issue.
Ortur is working imediatly in developing a Grounding Kit that will be made available for all customer that does not feel comfortable performing the above guide. Please inquire via Ticketing system for availability.