I am not trying to, nor wanting to present an unappreciated “tone”. I offered some suggestions based on what you provided, and asked for an update upon review.
You then provide some console output showing an Alarm: 3, confirming a communication issue, which I assumed from your first post. I asked for an update again.
Telling us, “…but to answer your question I followed the steps, in wdws 10 and nothing changed,…”, offers little as to what you actually “did” and what results you observed. We are trying to offer assistance, but you need to participate with the information requested for this to be successful.
Losing connection
The most common reasons for connection loss with USB are:
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Poor quality USB cables, lacking shielding or noise suppression. If your laser came with a cable, try a different one.
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USB cable length - USB cables are limited to 16 feet. If your cable is longer than this, it may need an amplifier or active extension for the signal to remain strong enough to be read correctly at the other end.
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Another device on the same circuit as your laser, like a mini-fridge, air compressor, water chiller, etc. Any of these things powering up may cause a small power drop that can make the laser ‘brown out’ and temporarily disconnect or reset.
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Poor grounding - if your laser is not grounded, static build-up can eventually discharge through the USB connection. This is especially common with lasers driven by belts that interact with plastic wheels. Tying the frame of the laser to a ground connection can eliminate this.
You might want to check here as well: