Rick
May 25, 2021, 12:55am
3
This could be a bad USB cable, static interference / electronic disruption, or failing or intermittent hardware issues.
The USB cable that comes with the Ortur might not be very good. Check that the cable is not loose where it plugs into the laser or computer. Also check that the connections are clean, and that moving the cable around doesn’t give you the Windows disconnect sound.
You can also double check that your computer doesn’t have USB selective suspend or power-save enabled for the USB ports. That can be trouble as well. (read here: How to troubleshoot connection issues with USB )
ORTUR LASER MASTER 2 - Service Notice - Grounding
Full Documentation: http://ortur.tech/orturgrounding
Some users have been reporting and experiencing Static Electricity build up in their machines while in use, especially on raster engraving operations.
This build up of Static Electricity can become severe to the point that its discharge – via the 12v rail – can cause the motherboard to reset. Therefore causing interrupted engraving operations (Alarm 3/Connection Lost errors).
In extreme cir…
You may also want to reach out to the nice folks at Ortur Support for additional troubleshooting procedures to validate their hardware is performing as expected.