Hi
I am still having real trouble setting up may machine and yet to cut anything of use, it appears to be intermittent in understanding the layout of my page, at times it goes off the cutting area and not recognise my space. any ideas, using smoothiware
Oh - you didn’t mention a timeframe initially - that would’ve been helpful. When the machine is running, send a message to support at lightburnsoftware dot com, include your key, and a link to this post and we can extend it again.
Yes that’s because I didn’t think this site would do it, but new to this and when I put my number I got told off like a child which I did not appreciate, when I asked about extending presumed I would get a link to explain and give my current code, however feel I got a rude response yet again, all users are not perhaps IT literate as yourselves!
I think Rick initially thought you had posted a license key here, not a trial ID. That’s happened before and it would let others take your license key, so we try to make sure people know not to.
If you’re using a machine that doesn’t have working end stops you’ll need to use ‘Current Position’ as the ‘Start From’ mode, and set the Job Origin setting appropriately. Read about how that mode works here: https://lightburnsoftware.github.io/NewDocs/CoordinatesOrigin.html
For the trial extension, when you have the machine back up and running, just send an extension request email with the trial ID to support@lightburnsoftware.com and we’ll take care of it.