Tell me, how many days should I wait for a response from the support service?

LightBurn Software Questions
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I wrote on the forum, I wrote to email, but I have not received an answer anywhere, several days have passed. Question: How many days does it take to get an answer?

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Depends on a lot of things, including how you asked the question, whether or not they have your particular machine, what day did you ask it, and so on.

Provide a link to your original posting so someone in the forum community can look at it. 90% of the help comes from other users and not the Lightburn staff. I remember seeing “DialStudio” but do not remember the posting. The best help comes from providing the most detail with included images.

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Thanks for your reply.
Here is the link to my question: Grayscale - The problem is still not solved - LightBurn Software Questions - LightBurn Software Forum

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I think @MikeyH was suggesting that the link be included in your email to support. Usually they are relatively quick in a response.

I added my 2cents to it also… I think you’re using the wrong mode, in my humble opinion.

Good luck

:smile_cat:

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Thank you. I think the problem is not in the modes. I answered you in another post in more detail. Moreover, these problems occur in a certain color range of gray shades. Thanks again

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I remember seeing the postings. I saw this in the original:

Then I remove the upper layers and leave a few lower ones

In my opinion, you have removed detail by doing this. What you call remnants could be the software algorithms trying to fill in the blanks. Any time you modify an image, you have consequences. You took stuff out, I suppose to save processing time, but have you tried the raw image with no editing? Is your slicer (50 layers) a perfect tool? It looks like you have too many things going on at once, leading to a possible loss of control.

Are you saying the greyscale issues occur with certain colors of the original image? Or was it certain densities in the greyscale image?

Have you tried to process the image using the pass-thru mode of Lightburn? In this mode, Lightburn does absolutely nothing to the image other than scan it and shoot it to the laser.

Just so you know, the more detail (not complaints) you supply, the better chance you have of getting your problem understood by those trying to help you.

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I have described everything in detail here:
Grayscale - The problem is still not solved - LightBurn Software Questions - LightBurn Software Forum