Trying to cut up image for passthrough

Hello, I am trying to cut my svg to use the passthrough. I have watched the mermaid video 25 times and I cannot figure out what I am doing wrong. I cannot get the cut shapes to work, it is greyed out. Once in awhile I can get one end to seemingly cut, but the others will not.

What shape are you using for cutting? (The last shape you select)

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