When I import an image file, .png .jpg or any graphic file into Lightburn and then try to send it to the HP3655, it seems to proceed normally. The Boss beeps like it has received the file, but it is labeled “Unknown File.” When I try to box or run that file, I get “The File Data Error!”
I am running Lightburn 1.7.06 on a Mac PowerBook Pro with a M1 max chip, O.S. 14.6.1
I have engraved image files in the past on a previous mac PowerBook and when I load one of those previous images it will load and run.
When I open the original image file in photoshop and save it out as a .jpg file it will not load.
When I create a painted image in photoshop and save it a a .jpg file it will load and engrave.
When I create a line cut file, it will load and engrave.
I have tried large files and small files. Color images and black and white images. Same result.
I have tried web images, screen grabs, original photos. Same result.
I have deleted all the files on the machine. Same result.
I have rebooted everything multiple times. Same result.
I have swapped cables. Same result.
I received another controller from Boss Laser and tried all of the above. Same result.
When I load in the original image file again, it loads and engraves.
Help?
