Where is my new lic.?

[berainlb (PY)]

@rcline

WE got really lucky.

Do you happen to be along tornado alley? Saw some of the destruction in the news. That’s madness.

@rcline

I think it was around the 24th or 25th of this month, exp. date is 4/27/2025 at 4:07 pm.

So to be clear, you bought a new license this month? Or renewed your existing license? Do you now have 2 separate licenses? Based on what you said earlier about price I assume you bought a new license.

And if so, can you describe how you’ve setup the licenses per computer?

@rcline

I know that my old beast is 32 bit

I assume this is the original license.

@rcline

new Lenovo mini is 64 bit

And this is the 2nd license? Or is this the second seat on your original license?

@rcline

So I tried it and that is when I started getting a window popping up saying something about applications causing problems. Something about having to shut down or remove, turn off applications., I don"t remember.

Can you try recreating the issue and taking a screenshot? That will help narrow down the specific issue.

Note that if you already had a license, you need not have purchased a new license as you would be able to have up to 3 machines on your original license. However, if your license update period had passed you would not be eligible for the latest versions of LightBurn. That could explain why you were getting the message about validity period.

If you login to the License Portal you will be able to see all your licenses and which computers are registered to each license.

If you want to revert to a single license and renew to give you access to the latest software I’m sure the fine folks at support@lightburnsoftware.com can help you sort out how to get all that resolved.