Windows 11 issues

My laser keeps disconnecting randomly and it wont let me do anything. The window says “framing” but nothing is actually framing. When i do get it to work it will stop engraving randomly and say ‘error encountered disconnected’ at the bottom of the screen. im running an acer nitro5 with windows 11. Ive done all the windows updates and lightburn is up to date. Ive uninstalled software and drivers reinstallled a few times and gotten new usb cable with no change.The laser works fine on ezcad2 and on an older laptop running windows10. Anybody have any suggestions? Im stumped and dont want to use the old windows10 laptop as its barely alive. any help is appreciated thanks in advance.

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