Hi All,
I’ve done a bit of searching here and on google and am not seeing my specific issue.
I have a Surface Pro6 (8GB) on Win11 with Intel UHD 620 video. I updated video driver today before posting.
The software loads ok, with the same issues others have reported related to high DPI, but in my case, the work area simply doesn’t exist. It is a blank white space, no grid, no numbers etc. If I draw nothing appears. If I import nothing appears.
I have tried various different resolutions and scaling settings in windows and this issue remains. If I install lightburn to my desktop computer it works straight away. No issue. But on the Surface, I can’t see the work area.
I’m used to weird issue with the Surface, but this is new, and is defying all my efforts to correct. Since the surface is the machine I use at my laser, I would like it to be able to run there. I am able to export from my desktop machine, and that is fine, but its not what I want to be able to do, I want the ability to edit at work bench.
Thanks for any ideas. I’m lost. The computer is patched up current, Lighburn menus etc are fine, its just the work area that will not draw.
On my surface I had to change the high DPI settings for things to work.
Right click on the shortcut and select properties.
Click the compatibility tab then change high DPI settings button.
Easily undone if it doesn’t work.
If not, can you correct and see if it makes a difference?
[EDIT] - I just tested a new device at 10x10mm and it worked fine. There’s definitely something odd with the NAN situation. That should show you the location in workspace.
This got serious weird… I decided to reinstall, so I uninstalled lightburn and that all went normally, but lightburn was still on the system, I launched it and now its fine.
I think it somehow got double installed. Or maybe windows didn’t properly uninstall it but deleted its setup so it re-built it when I launched it. Pretty freaky.
Anyhow, seems to be working now, thats for all the assists!
