Thanks for posting this. I believe I am having the same issue. New IR module was barely making a mark. I did a ramp test and adjusted the height and believe my module may be 1 mm off but I’m unsure.
Some research showed the 1064 module is more sensitive to the correct focal length than the 20 W diode.
Part of me is also unsure exactly what depth and quality to expect from the module. I may simply need to secure some better test materials.
I’m having the same issue with the 10w laser. I set my power to 100% speed to 4 and it barley makes a mark on standard plywood. I set my focal distance with the foot. I wish the 10w had the variable setting option like the 20w. I’m going to have to manually fiddle with the hight and some shims.
I just got the device and this was my second cut so Im pretty certain it’s not dirty. Taking me about 6 passes at 100% power 4mms speed to cut through 1/4 plywood. About twice what I thought it would be based on the xtool material guide.