XTool D1 Pro not recognised on Mac - "Port in use"

[nathanzamprogno]

I see multiple threads with the same problem: Attempting to connect by USB gets “Port failed to open - already in use?” error.

In our case, XTOOL D1 Pro, latest firmware, latest Lightburn (1.3.01).
Using a Mac running Ventura (10.13.1).
Connected by USB with a single in-line white Mac USB C to USB-A adaptor (no USB Hub)

Have tried:

Rebooting device
Ensuring XTool Creative Studio not running at the same time
Choosing correct USB port (after checking in the System Information utility that the USB port has a device connected - it does, and it goes away when not connected).

And for what it’s worth, the policy on this forum to close off all threads after 30 days is unhelpful. I would have replied there rather than create a new thread, but here we are.

Here are some screenshots:

[DoubleA13440 (Aaron Armstrong)]

I’ve been having the same issue for over a week and can’t get help anywhere. Mine says laser ready but in the console panel says waiting for connection and port failed to open- already in use. Creative space works just fine. I don’t get it I’ve tried everything

[HartmanDLTR (Laurent DELTOUR)]

I’ve been also the same problem.
But it works well on HP Laptop & Creative space works on Mac works also

[HartmanDLTR (Laurent DELTOUR)]

I’ve tried with my iMac but with Lightburn installed with Parallels Desktop Windows 10 and… it works !