Activate Free Trial - Failed to connect to Server due to Network Error

LightBurn Software Questions OS Specific
1

Hi,

I’m running Windows 11 through a private/personal firewall and get the “Failed to connect to Server due to Network Error” when trying to activate the Free Trial.

After reading the other posts with the same issue I have checked that Lightburn has access through the firewall, but when I went to add a specific rule for api.cryptlex.com I couldn’t find the path for it. What am I missing?

Also, when I click on the documentation links, it fails to open <lightburnsoftware.github.io>

Thanks

John

2

We’ve seen four or five examples of damaged “hosts” files. On a lark, if you’re willing, let’s look there first.

Please open C:\Windows\System32\drivers\etc\hosts and confirm that it’s blank.

If some rules like 127.0.0.1 exist for all three of the domains you’ve mentioned it will hold you up.

3

This is what I have

localhost name resolution is handled within DNS itself.

127.0.0.1 localhost

::1 localhost

127.0.0.1 api.cryptlexcom
127.0.0.1 raw.githubusercontentcom
127.0.0.1 lightburnsoftware.github*io

I’ve added the * as I’m limited to two links in a post