Camera is not working

LightBurn Hardware Compatibility Cameras
1

Hello,

I’ve received my lightburn 90 degree cam today, plugged everything directly with the original cable but the cam is not in the list. When i try to start the Win10 camera app it says “no camera attached”

any ideas?

Thanks
BR
Mike

2

Try another USB port, as a start. Do you hear a ‘Ding!’ when you plug in the camera?

3

I already tried several ports and Rebooting. I don‘t hear the „Ding“.

4

Hi Michael, when installing my camera the USB cable to a bit of fiddling to get plugged into the camera. Are you happy with the connection. Also are you using an extension cable or directly plugged in

5

Hi,
the fitting is great and it’s direct connected with the delivered cable.

6

I think the cable or the camera is broken, is there a possibilty to get the money back or a new one (without paying the costums in austria which was 30 dollar)

7

Mach doch bitte ein Foto wie das Kabel an der Kamera angeschlossen ist, es könnte eventuell verdreht sein.

8

image
image3024×4032 2.45 MB

9

@LightBurn can you please look at the photo

10

Yes, that is a camera. :slight_smile: Apologies, but I don’t see anything wrong there. If you don’t get any sound from Windows when connecting it, it’s possibly a bad camera, so we will send a replacement.

11

A post was split to a new topic: Camera showing no image

12

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.