Where in the process is it showing you this? Do you already have a trial key?
Can you attach a screenshot of what you’re seeing? The team is out for the holidays so if this is something on the server side you’ll likely have to wait but maybe it’s something simple.
Is your computer connected to the internet? Is LightBurn allowed to use the network? (some systems require that you give each app permission) Are you on a school or corporate network that might be blocking things?
Yes it is connected to the Internet. Is it allowed to use the Internet? I believe that it is. That is, I installed it the same as any other Windows app. I turned off Windows Defender. In Defender with Advanced security created Inbound and Outbound rules to allow Lightburn.exe send and receive and did the same for SendUDP.exe. In the router, I turned off security and I tried to set up port forwarding. Not sure if I did it right. This is for Home use and is not connected to any school or corporate network. Hope that helps.
To reply to the other thoughts. Yes I tried running as Administrator. When you start Lightburn the first time, it immediately pops up a screen (License Page) with a button “Start Your free Trial”. Clicking on that produces the message after several seconds. I have no trial key.
Thank you for the suggestions.The Test-NetConnection returns failed.The Resolve-DnsName returns api.cryptlex.com Type= A TTL=57633 Section=Answer IPAddress=127.0.0.1
To add a little more.The Test-NetConnection returns failed but also says ComputerName:api.cryptlex.com Remote Address:127.0.0.1 Remote Port:443 Loopback Pseudo-Interface 1 SourceAddress:127.0.0.1 PingSucceeded:True PingReplyDetails:0 ms TCPTestSucceeded:False
IPConfig gives along set of numbers for the IPv6 address. The IPv4 returns the ip of the laptop 192.168.0.16 and subnet mask 255.255.255.0. The default gateway returns a string of numbers and 192.168.0.1
Are you familiar with how to change the DNS setting for your network? You may want to temporarily change the DNS server to complete the trial registration.
Some of the largest public DNS. Take your pick:
Cloudflare: 1.1.1.1 and 1.0.0.1
Google Public DNS: 8.8.8.8 and 8.8.4.4
OpenDNS: 208.67.222.222 and 208.67.220.220
Once done, you can switch this back to whatever you had.
Hi Leed3, when you set the firewall don’t only allow 443. We allowed the full address (api.cryptlex.com) for it to work.
The answer was in the topic linked.
@JEFFS - I just purchased the license today and I am getting the network error when trying to activate the license. I am having this same issue and I’m not sure what you were referring to on firewall settings. Any help would be appreciated. - rev.