i am so sorry - i thought i mentioned that but after looking i did fail to do so. it’s a RM 750
Did you try and set it up manually.?
I had difficulties with usb, so I moved it to Ethernet. I advise this on windows as it bypasses any driver issues.
You should not have to install/reinstall this. If you have issues, post them here…
You do have to have the correct driver… I run linux so it’s not a worry for me.
Try it with the manual install and see if you have better luck. If possible, switch it to Ethernet…
i just went and got a usb/ethernet adaptor since my laptop doesn’t have an eithernet port. Hoping this will do the trick - I will keep y’all posted.
Thank you again,
Amy
ok i seriously am about to lose my mind over here
went the ethernet route and it still will not see it
i don’t know what to do anymore
i even tried to set up manually
what am i missing? anyone? I am LOST
I HAVE AN RM LASER CO2 750 IF THAT HELPS
TRYING TO CONNECT LIGHTBURN TO THE LASER AND USING A LAPTOP (I HAVE TRIED TO DO BOTH USB AND ETHERNET) YES, I PUT IN THE IP ADDRESS FROM THE LASER CONTROLLER
sorry just saw i was typing in all caps
How did you setup your IP address on the computer side?
Did you follow the ethernet setup guide and FAQ?
Ethernet Connection to Ruida Controllers - LightBurn Software Documentation
So I did exactly what you said to do and still nothing - still is saying no device found and disconnected
I really wonder if the ports are bad or the port to the controller is bad or I really don’t know cause the controller turns on and you can do things with it but it just will not read from the laptothp to the controller
This shouldn’t be this difficult at all I have seriously done everything step by step and changed the IP on the controller like they said and put that into lightburn when asked to do it and NOTHING
What is the IP on the computer side?
Can you run ipconfig /all in a command prompt and return results?
What happens if you try to ping the controller from the computer?
What IP is the controller configured for?
So I have now tried to plug the ethernet straight into the controller and still nothing. Do you think that there is a chance that I have a bad controller? I can manually do lines and stuff just not reading my computer still and lightburn. This again is a brand new machine RM Laser 750 with the Ruida controller which is model RDC6442S. Now by looking at the new controllers it looks as though this one is discontinued and there is a new model out. I am just wondering if it’s even worth trying to go through warranty because that right there has been a nightmare and of no one calling me back as I got it from TOOLOTS (that is where I probably went wrong) lol
Thank you again for your help everyone - I really appreciate it!
Thank you
The problem with plugging in to the Ruida directly is that the port of your computer probably is looking for an IP address from the DHCP server.
I plug mine in directly when needed. I have Ubuntu (Linux) and I set the IP of that port to the Ruida Gateway address and use the ip of the Ruida to talk to it.
Doubt it’s the Ruida, it’s more than likely just isn’t configured properly.
Might not hurt to post what the IP are for everything and see if we can spot the issue. Make sure you add in how it’s physically connected, directly or via a router.
Are you interested in troubleshooting or are you resigned to replacing it? I suspect you’d be in the same boat even with a replacement.
i have been trying to troubleshoot it but the company we bought it from is never available and i have been trying for 2 weeks now
i would love someone to call and help me figure this out. that is why i am reaching out on here to see if anyone else has ever had this issue when getting a new laser and what the solution was.
If you can provide the details from my previous post I can review to see what might be the source of the problem.
You’re not showing an IP address for your ethernet connection on your computer. How is your Ruida connected to the network? Do you have it connected to the wifi router? Or are you plugging in directly from computer to Ruida?
If you plug the Ruida into the wifi router you could connect wirelessly from your computer but want to confirm what your setup is.
Can you run this command in a command prompt and then return results:
ping 192.168.1.139
this set up is just my computer to the ruida
Your gateway setting on your Ruida system is incorrect. Your computer has 192.168.1.1, your laser has 192.168.1.200 This won’t work.