I am trying to connect my HP Intel I am having 1th Gen Intel i5 with a 64-Bit operating system and it’s running on Windows 11 Home
but I am having one helk of the time trying to get this program to see my laser
i am trying to use USB (I already went and bought a new one thinking the one the laser came with was just bad) but we are still having the same issue. I have installed and uninstalled this the lightburn app so many times and also the driver. Every single time it never sees my laser when setting it up and then when i got to my laptop it never shows the driver being there under drivers (so don’t know if that is my issue) I really need help before I go crazy -----> seriously 3 days of this and watching every youtube on the planet and i am doing everything they are step by step and theirs goes to ready and mine -------> well it just stays at disconnected and no device found at the bottom
TRYING TO CONNECT LIGHTBURN TO THE LASER AND USING A LAPTOP (I HAVE TRIED TO DO BOTH USB AND ETHERNET) YES, I PUT IN THE IP ADDRESS FROM THE LASER CONTROLLER
So I did exactly what you said to do and still nothing - still is saying no device found and disconnected
I really wonder if the ports are bad or the port to the controller is bad or I really don’t know cause the controller turns on and you can do things with it but it just will not read from the laptothp to the controller
This shouldn’t be this difficult at all I have seriously done everything step by step and changed the IP on the controller like they said and put that into lightburn when asked to do it and NOTHING
So I have now tried to plug the ethernet straight into the controller and still nothing. Do you think that there is a chance that I have a bad controller? I can manually do lines and stuff just not reading my computer still and lightburn. This again is a brand new machine RM Laser 750 with the Ruida controller which is model RDC6442S. Now by looking at the new controllers it looks as though this one is discontinued and there is a new model out. I am just wondering if it’s even worth trying to go through warranty because that right there has been a nightmare and of no one calling me back as I got it from TOOLOTS (that is where I probably went wrong) lol
Thank you again for your help everyone - I really appreciate it!
The problem with plugging in to the Ruida directly is that the port of your computer probably is looking for an IP address from the DHCP server.
I plug mine in directly when needed. I have Ubuntu (Linux) and I set the IP of that port to the Ruida Gateway address and use the ip of the Ruida to talk to it.
Doubt it’s the Ruida, it’s more than likely just isn’t configured properly.
Might not hurt to post what the IP are for everything and see if we can spot the issue. Make sure you add in how it’s physically connected, directly or via a router.
i have been trying to troubleshoot it but the company we bought it from is never available and i have been trying for 2 weeks now
i would love someone to call and help me figure this out. that is why i am reaching out on here to see if anyone else has ever had this issue when getting a new laser and what the solution was.
You’re not showing an IP address for your ethernet connection on your computer. How is your Ruida connected to the network? Do you have it connected to the wifi router? Or are you plugging in directly from computer to Ruida?
If you plug the Ruida into the wifi router you could connect wirelessly from your computer but want to confirm what your setup is.
Can you run this command in a command prompt and then return results:
