Couldn't remove backup

[Rick (Technical Evangelist)]

Cannot delete lb files

That’s the information I was looking for, yes. You didn’t mention that pop-up before, you just said “I can’t delete files”. COM Surrogate is the Windows process that runs the thumbnail preview tool, so that’s what is holding on to the files for some reason. I’ve seen a couple others with this issue, but I’ve never had the problem myself, and haven’t been able to figure out what causes it. Everything I’ve found online so far suggests this is an issue with Windows itself - I’m still reading to…

What is this..cannot delete file because it is open in COM surrogate

COM surrogate is a “container” that runs plugins for Windows File Explorer, so that if the plugin crashes it only takes the container with it, not Windows Explorer. It used to be that a badly written thumbnail viewer could crash your Windows file views, and this is how they fixed it. If it gets “stuck” on something, you can log out and log back in again, or restart Windows, and that should clear it. I’ll double check the thumbnail tool to make sure I’m not doing something dumb and leaving fil…

Message to Oz from Fish

just purchased your software, great product. extremely easy to use, particularly like the trace function. I also wish to thank your for the help you have given me with the problems I have encountered. unfortunately, I have another issue. I have amassed a number of files that I wish to now delete but cannot do so, I get a message stating: file is open in a COM SURROGATE. suggestions, please. fish